Frequently Asked Questions
Your guide to premium Japanese fashion and accessories.
Do you ship internationally from Japan?
Yes, we ship to over 100 countries worldwide. We offer multiple shipping tiers including Express (EMS), Standard, and Economy to suit your budget and urgency.
Are all items sold on Solaris Japan authentic?
Absolutely. We pride ourselves on sourcing 100% authentic Japanese apparel and accessories. Every item undergoes a multi-point inspection by our experts before being listed.
How do I determine my size for Japanese clothing?
Japanese sizing often runs smaller than Western sizing. We provide detailed measurement charts in centimeters for each garment to help you find the perfect fit.
What is your return policy?
We accept returns on most items within 14 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are determined by your local customs office and are the buyer's responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.